What is the financial procedure for moving a resident into Germantown Home?
Finances can be intimidating. Our staff is qualified to help you navigate the process as easily as possible. Our knowledgeable administrative staff, who are experts in the admission process, will answer questions regarding costs, health insurance, Medicare, and/or Medicaid issues. Rest assured that all of your questions will be answered, and we will work with you to develop common-sense solutions.

What should I expect on my tour of Germantown Home?
Once you make the call to Germantown Home at 215-848-3306, we will schedule a convenient tour time. After you arrive and meet some of our staff, we will show you around the nursing home, including stops at a model resident room, the dining facility, our therapeutic recreation and rehabilitation rooms, our outdoor garden and patio, and our barber and beauty salon. We will also show you some of the Germantown Senior Community to give you an idea of what we offer. After the tour, members of our leadership team will answer any of your questions and provide you with detailed materials to take home to review at your leisure.

My aunt is self-sufficient, but she needs help washing her hair. Is that level of service available?
Our skilled nursing staff can aid our residents with whatever personal care they need, large or small. We also have an on-site barber and beauty salon. In addition, we provide light housekeeping, although we encourage residents to do as much as possible.

If my mother’s level of care changes over the years (or months) from needing very little help to needing round-the-clock care, can you accommodate that change?
Yes, we can accommodate a resident’s changing level of care. In addition, your mother will not have to change her room for us to adjust her level of care.

My uncle will have several physical therapy sessions a week. Can someone on staff bring him to his appointments and bring him home?
Therapies are located at Germantown Home or the Germantown Senior Community. This proximity will make it easy and convenient for our staff members to take your uncle to every appointment and to ensure he returns safely to Germantown Home when his appointments are over.

The care for my dad is complicated. Can you keep track of all his needs?
Here at Germantown Home, we take a team approach. You, your dad’s physician, and the skilled nursing staff all work together to care for your father. Staff is working behind the scenes to update your dad’s medical records and ensure he receives his treatments and medications. Any changes to medical needs will be recorded and reported to you. Conversely, any questions or concerns you have will be promptly addressed.

How is the food at Germantown Home?
Our food is delicious and nutritious. We accommodate the dietary preferences, restrictions, and concerns of all of our patients-, including low-cholesterol diets, diabetes diets, low fat diets, and high-blood-pressure diets.

Are there day trips scheduled outside the facility?
Yes. In addition to the Germantown Senior Community’s offerings, we also plan group outings so that residents can remain connected to the community.

What kind of communication can I expect with Germantown Home once my father is a resident?
At Germantown Home, we are your partners in caring for your loved one. Staff is available 24 hours a day to answer all questions and concerns. Staff will also communicate with you about any changes or concerns we might have regarding your father’s care.

My mother is very religious. Are there religious or spiritual services available?
There is a nondenominational, on-site chapel at Germantown Home, as well as personal counseling services and support. Visits can be arranged if your mother desires personal contact with a priest, minister, rabbi, or other religious leader. Click here to see our pastoral care program.

What is the Germantown Home visitation policy?
We encourage visitors at Germantown Home, and our suggested visiting hours are 11:00 a.m. to 8:00 p.m. daily. Routinely scheduled visits are most beneficial for residents because they nurture trust, understanding, and a sense of connection.

What insurances are accepted?

• Private Pay
• Traditional Medicare
• Medicare HMO (Managed Care):
  • BRAVO Health (Elder Health, Senior Partners)
  • AETNA
  • Keystone
  • Personal Choice
  • Independence Blue Cross
  • Blue Cross Federal
  • United Health Care
• Medical Assistance:
  • Medicaid Grant
  • PCA Respite for Medicaid
  • Medicaid HMO: Americhoice, Health Partners, Keystone Mercy